Email us and we'll get back to you.
Tell us your username and, if it's about a specific ride, roughly when you recorded it — that's usually enough for us to find it.
Jokla is invite only. Codes come from riders already using it — ask someone who's in, and they can send you one from the app. We can't issue codes over email.
On the sign-in screen, tap Forgot your password?. We'll email you a six-digit code; enter it in the app and you can set a new password. If the email doesn't arrive, check your spam folder before trying again.
Jokla needs location access set to Always to keep recording once your screen locks. Check iOS Settings → Jokla → Location. Low Power Mode can also cut GPS updates short on long rides.
In the app: You → the gear icon → Delete account. It removes your profile, rides, photos, garage and messages permanently, and can't be undone.
Stats follow the mode you picked when recording. Add the mode on the You tab first (under your username), then choose it on the record screen — a helicopter flight will then show altitude, climb rate and hover time instead of curves.